Ethics

WMBA Code of Ethics is an outline of responsible automotive consumer service practices to encourage the highest level of industrial professionalism.

To Our Customers We Promise:

• To perform high-quality, professional diagnosis, service and repair, employing the best available personnel and using state-of-the-industry equipment and quality parts.
• To offer valid written estimates, keeping the customer aware of changes in the repair process.
• To conform to all applicable state and local laws.
• To maintain a sense of personal obligation to our customers.
• To maintain methods of resolve to customer complaints.

To Our Employees We Promise:

• To encourage on-going training.
• To be personally committed to a quality repair environment.
• To manage our business in a professional, informed manner.

To the Automotive Industry We Promise:

• To uphold the highest standards of our industry.
• To attempt to correct abuses within our automotive community.
• To be aware and proactive in response to changing technology and legislation.

“Mission Statement: To provide an innovative forum for making a positive impact within the auto collision repair profession.”